Returns & Refunds Policy

1. Australian Consumer Law Guarantees

Under the Australian Consumer Law (ACL), our goods come with consumer guarantees that cannot be excluded. If a product has a major failure, you are entitled to a refund or replacement. If a product has a minor failure, we will repair the product within a reasonable time.

2. 30-Day Return Policy

In addition to consumer law guarantees, we offer a 30-day return policy:

• Items must be returned within 30 days of purchase
• Items must be unused and in original packaging
• Items must be accompanied by the original receipt or order confirmation
• Custom or personalised items are excluded from this policy

3. Return Process

1. Contact our customer service team (Email: qingshun@coastal5.shop or Phone: +61 468 204 856)
2. Provide your order number and reason for return
3. Await return authorisation and instructions
4. Securely package the item and send it to the designated address
5. Once received and inspected, we will process your refund

4. Refund Methods

Refunds will be processed via the original payment method:

• Credit/Debit card refunds: 5-10 business days
• Bank transfer refunds: 3-5 business days
• PayPal refunds: 1-3 business days

5. Return Shipping Costs

• If the product is defective or we sent the wrong item, return shipping is covered by us
• For change-of-mind returns, return shipping costs are borne by the customer
• Large furniture returns may require additional logistics arrangements

6. Exchanges

For exchanges, please follow the return process to return the original item, then place a new order for the desired product.

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photographs of the damaged item
• We will arrange a replacement or full refund

8. Contact Us

For returns and refunds enquiries, please contact us:

• Email: qingshun@coastal5.shop
• Phone: +61 468 204 856
• Address: Unit 1412, 57-59 Queen St, Auburn NSW 2144