Shipping Policy
Last updated: January 2026
1. Delivery Areas
We deliver Australia-wide, covering all states and territories including: New South Wales (NSW), Victoria (VIC), Queensland (QLD), South Australia (SA), Western Australia (WA), Tasmania (TAS), Northern Territory (NT), and Australian Capital Territory (ACT).
2. Shipping Rates
| Order Value | Metro Areas | Regional Areas |
|---|---|---|
| Over A$500 | FREE | A$99.00 |
| A$200 - A$499 | A$49.95 | A$149.00 |
| Under A$200 | A$29.95 | A$99.00 |
Note: Large furniture items (such as sofas, bed frames, dining tables) may incur additional delivery charges. Exact costs will be calculated at checkout.
3. Delivery Timeframes
| Location | Estimated Delivery |
|---|---|
| Sydney Metro | 3-7 business days |
| Melbourne/Brisbane Metro | 5-10 business days |
| Other Metro Areas | 7-14 business days |
| Regional Areas | 10-21 business days |
4. Order Tracking
Once your order has been dispatched, we will send you a tracking number via email. You can use this number to track your parcel on the courier's website.
5. Delivery Notes
- Delivery is to the front door or designated area (does not include stairs or indoor placement)
- Large furniture items require a signature upon delivery
- Please inspect goods upon delivery; photograph any damage and contact us immediately
- Regional deliveries may require additional time
6. Contact Us
For delivery-related enquiries, please contact us:
- Email: qingshun@coastal5.shop
- Phone: +61 468 204 856